We understand that our policies are detailed. For quick answers to the most common questions about returns, exchanges, and our made-to-order process, please visit our FAQ page.

Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at contact@portdebras.com within 2 hours of placing your order. We will do our best to accommodate your request, but please note that if your order has already been made, we will not be able to cancel it. If your order is not yet in production, we will cancel your order and issue a refund per our refund policy stated below.

Please check your order over carefully before placing it. Depending on your location and stock availability, the time to receive your order may vary between 6 to 12 business days.

Returns and Exchange Policy

At Port de Bras, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we will gladly accept your return within 14 days of delivery for orders delivered within the United States and the European Union. Please note that we do not offer returns for orders delivered outside of these countries.

To initiate a return or ask for an exchange, please email contact@portdebras.com with your order number and reason for return/exchange. Our customer service team will provide you with a return label and further instructions.

Return Requirements

• Items must be in new, unused condition with all original tags attached.
• Items must be returned folded in their original packaging.
• Items must not be altered, damaged, washed, or worn.
• We do not accept returns on items purchased on sale or promotional discounts. Sales on these items are final.
• Items must be sent to our storage facility in the US, Portugal, or Venezuela, depending on customer location.

Return and Exchange Fees

• Original Shipping Costs: Please note that any original shipping fees paid at the time of checkout are non-refundable.
• Return Shipping: Customers are responsible for the cost of return shipping. This cost will be deducted from your final refund amount.
• Restocking Fees: A 20% restocking fee applies only to Make-To-Order items when requesting a refund to your original payment method. Because these pieces are sustainably crafted specifically for you, this fee offsets our custom production labor. In-stock items do not incur a restocking fee.
• If your item arrives damaged or defective, please contact our customer support team immediately. In these cases, we will gladly cover all return shipping costs and provide a full refund or a new replacement at no extra charge.

Exchange Benefits and Limitations

• If you choose to exchange a Make-To-Order item or opt for a store credit (gift card), we will completely waive the 20% restocking fee. You are only responsible for the return shipping cost.
• Exchanges are only available for the same item in a different size or color. If exchanging a Make-To-Order piece, please allow 6-12 business days for us to craft your new garment.
• Items purchased with store credit are considered final sale and are not eligible for further returns or exchanges.
• If after checking our size guide you're not satisfied, we offer made-to-measure sizing to accommodate you.

Refund Policy

Please allow up to 5 business days from the date we receive your return for the refund to be processed, after which it may take an additional 5-7 business days for the funds to appear in your account. We also reserve the right to refuse returns or refunds for any reason, including but not limited to suspected fraudulent activity or violation of our terms and conditions.

If you have any questions or concerns about our returns policy, please don't hesitate to contact us at contact@portdebras.com.

Thank you for shopping at Port de Bras!