FREQUENTLY ASKED QUESTIONS

At Port de Bras, we always put you first. That's why we've compiled a list of frequently asked questions to ensure a seamless shopping experience.

Shipping

Yes, at Port de Bras we ship worldwide through UPS and DHL. Your order can be delivered to any address you specify. Please be aware of your country's customs regulations for receiving international packages since most of our shiments come from Venezuela.

Our designs are meticulously handcrafted by our artisans in Caracas, Venezuela. As a made-to-order brand, each piece is a unique creation tailored to our discerning clientele. While we strive to fulfill orders promptly, please allow 3-5 business days for production and up to 10 business days for worldwide delivery via UPS or DHL.

Generally, no. Most of our pieces are made in Venezuela and the average transit time with DHL is 10 business days. If you need your order to arrive sooner, please contact us and we'll try to make it possible if we have available stock in other locations.

To track your package, please keep an eye on your email inbox for a notification containing your unique tracking number. For US-based customers, you will receive two separate notifications: one when your package ships to our Miami Shipping Center and another when it is on its way to your address. For customers outside the US, you will receive an email with the tracking number and shipping information directly to your provided email address.

DHL is our primary carrier for shipments outside the US, and UPS for domestic shipments inside the US.

If you have received multiple tracking numbers, it's because your order is being shipped in separate deliveries from different locations. It's possible that you will receive the packages on different dates. Please carefully review your email as subsequent notifications with additional tracking numbers may overlap with previous messages.

Most of our shipments are from Venezuela, so they will be considered imports by your country's customs agency. However, customers within the United States typically do not pay import duties for our products. For other countries, import duties will apply and the amount may vary. Contact us at contact@portdebras.com for more information specific to your location.

Returns & Exchanges

Unfortunately, we cannot offer exchanges on sale items. Due to the limited stock, we cannot assure that we will have the item you need in a different size. If it's your first time shopping with us, we recommend you to contact us so we can confirm that the piece you want will fit you in the chosen size.

Product Information

We understand that finding the right size is crucial. That's why we invite you to consult our detailed size chart, available on each product page. If you still have doubts, our customer service team will be happy to assist you personally. Simply send us an email to contact@portdebras.com with your measurements and chosen products and we'll recommend the most suitable size.

No, most of our tops are made with double-layered fabric to provide excellent support in the bust area during your workouts, and this also prevents the fabric from becoming see-through. However, they do not have built-in cups.

Website Issues

There are a few reasons why your code may not be working. Please see below:

  1. You're selecting an item that already have a discount (on sale) but discount codes are only applicable to full-priced items.
  2. You already applied a discount code and discount codes are not combinable.
  3. You are inserting the code in the GIFT CARD section instead of discount code section.
  4. The promotion has expired.

If none of the above apply to your situation please contact us to review your case.